Welcome to the Tier I Support web site. At this site you can find information to help you as you provide Tier I Support to your teachers. Keep in mind, Tier 1 support should not exceed 15 minutes. If the problem cannot be solved, contact your TSC technician.
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Basic Troubleshooting for information on the laptop's battery, plugs and powercords, and force quitting applications.
Network Support for network concerns and airport/wireless issues.
Printing Support for printing concerns.
LCD Projectors for troubleshooting projector issues.
Service Requests for information on submtting requests for AV and Computer repair.
Synching and Server Support for information on what synching is, date and time inconsistencies, trash can concerns, synching errors, iphoto, music, movie files, Safari keychain issues, simultaneous logins, etc.
mAdmin Tasks for assigning administrative rights to teacher laptops, approved software, copying large files, burning files to CD, etc.
Welcome to the Tier1 Support Page
Welcome to the Tier I Support web site. At this site you can find information to help you as you provide Tier I Support to your teachers. Keep in mind, Tier 1 support should not exceed 15 minutes. If the problem cannot be solved, contact your TSC technician.
Go to....