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=Welcome to the Tier1 Support Page=

Welcome to the Tier I Support web site. At this site you can find information to help you as you provide Tier I Support to your teachers. Keep in mind, Tier 1 support should not exceed 15 minutes. If the problem cannot be solved, contact your TSC technician.

Go to....
 * Basic Troubleshooting for information on the laptop's battery, plugs and powercords, and force quitting applications.
 * Network Support for network concerns and airport/wireless issues.
 * Printing Support for printing concerns.
 * LCD Projectors for troubleshooting projector issues.
 * Service Requests for information on submtting requests for AV and Computer repair.
 * Synching and Server Support for information on what synching is, date and time inconsistencies, trash can concerns, synching errors, iphoto, music, movie files, Safari keychain issues, simultaneous logins, etc.
 * mAdmin Tasks for assigning administrative rights to teacher laptops, approved software, copying large files, burning files to CD, etc.